30.03.2020
We are pleased to be able to advise that, despite the huge challenges caused by COVID-19 crisis, DACHSER's European Logistics network continues to operate with its customary high reliability in order to fulfil your vital business requirements.
DACHSER, your family-owned business partner, has been doing its utmost to maintain its commitments given to you with regard to services and rates.
We have taken extensive measures to ensure the continuous supply of goods throughout Europe, and are fully aware of the huge responsibility we have for your business and for society in general. We are facing severe challenges and incurring additional costs as are all organisations within in our industry. Being well aware that nearly all industries and customers of DACHSER are facing a similar situation, we wanted to give you a strong signal that DACHSER remains in partnership with you:
DACHSER stands for stability and reliability in difficult times as well. Therefore, we will not be introducing a general “COVID-19 surcharge”. Instead, we wish to renew our commitment to you that we will be standing by our agreed tariffs and maintaining our rates for domestic and international groupage shipments for the time being.
We would like to cooperate even closer with you in order to develop solutions for the current and forthcoming challenges. In addition, we trust we can count on your flexibility in adapting lead times or service levels where necessary and your reliability by respecting the agreed payment terms based on our mutual trust and cooperation.
Let us stand side by side in these challenging times!
