Customs Declarant Team Leader

With 30,609 employees and 399 branches worldwide, we are one of the largest logistics service providers in Europe. Our corporate strategy, adaptability to the market and above all the commitment and experience of our employees have made our growth in the global logistics market possible.

We are looking for a dynamic Team Leader for our Northampton branch to support the Customs Supervisor in the effective day to day operational requirements of the central customs team and proactively contribute to the efficient running of the department. The aim of the role is to provide first point of contact to support query resolution and guidance within the team.

The role involves completing customs entry requirements online for European Road Operation according to customers’ requests, whilst adhering to and complying with company and external authority customs requirements and legislation.

The position:

  • Giving the team of declarants focus and allocating daily tasks.
  • Accountability for the general day to day management of the declarations assigned to the team.
  • Responsibility for ensuring the team meet their objectives and KPIs.
  • Liaising with team leaders from other shifts to ensure frictionless handover.
  • Identifying opportunities to optimise procedures to maximise synergies, utilise resources and remain cost focussed at all times.
  • Liaising with customers (internal or external where necessary) to request clearance instructions and information required to complete the customs declarations prior to shipping.
  • Reviewing customer documentation to ensure all data sets required are present before commencing customs clearance. This includes, but is not limited to, checking information such as EORI, commodity codes, tariff information, customs procedures, licence requirements and any other formalities applicable to the movement of goods.
  • Ensuring embargo checks on shipments have been completed by the appropriate department prior to shipping.
  • Submitting customs and transit declarations to HMRC using the appropriate software.
  • Problem solving and liaising with customer to resolve rejected entries.
  • Responding to CHIEF notifications and reports.
  • Updating monthly exchange rates and commodity codes revisions.
  • Checking entries accuracy and calculation of VAT/DUTIES if required.
  • Ensuring compliance of standard operating procedures for Customs and AEO process.
  • Direct liaison with UK Customs Manager, supervisors and any customs authorities such as HMRC where necessary.
  • Liaising with Datafreight and DACHSER IT to resolve technical problems with software
  • Taking responsibility for being knowledgeable with topics that have an impact on the customs Department.
  • Displaying the DACHSER values in your day to day work ethic.
  • Ensuring compliance of standard operating procedures for Customs and AEO process

Who are you:

  • Minimum 12 months experience in a customs related role
  • Good educational background - mathematical and computer literate.
  • Excellent communicator both verbally and written
  • An awareness of European geography
  • Ability to influence and adapt communication style to audience
  • Good listener with the ability to understand situations from other perspectives
  • Excellent problem solving and analysis skills
  • High level of accuracy and attention to detail
  • High customer service orientation with a passion for delivering quality
  • Ability to build and maintain relationships with customers
  • Self-motivated with the ability to work on own initiative and adapt working day around issues that need to be resolved

What we offer:

If you are looking for a varied and responsible position in an international company then you are in the right place. We are a successful, innovative family company that offers employees progressive career prospects and secure jobs. 

Are you interested:

If you are interested in this interesting and versatile function and have the qualifications and skills we are looking for, we look forward to receiving your application. Please send via email to the following address:

Catherine Jugessur
Human Resource Officer

Closing date for applications: 1st October 2020